Imperial Hotel

Anne Irene Moran 4 months ago

This place is a dream! Spotless. Spacious. Staffed 24/7 with sweet and caring staff. The balcony view is a little tree-canopied, pedestrian-only area that appears to be the clothing district. For me, it's impossible to navigate even this little piece of downtown Ciaro, but quite charming, young and vibrant. If you could navigate, the metro station and the Egyptian museum is very close. If not, the helpful staff will set you up with tours and guides.

Shazia Rafiq Edited 4 months ago

İ loved this hotel such amazing staff n service. Clean n hygenic rooms with good breakfast at such reasonable Price. İd Love to comeback here again. Also special mention to Dima for being exceptionally good n going out of her way to help us every time.

Amin Fraj 6 months ago

The location of the hotel is excellent and very central, which made getting around much easier. The Wi-Fi was stable and reliable, and the 24/7 reception is generally a big advantage. The breakfast was also acceptable and was conveniently brought to the room. I would especially like to highlight Ahmed at check-in – he was very friendly, accommodating, and even offered to be personally available for any questions. Unfortunately, the negative experiences clearly outweighed the positives as the stay progressed. Upon entering the room, there was already an unpleasant, musty smell. Additionally, my prior request for a prepared honeymoon welcome was not fulfilled, which was disappointing. After the first night, I discovered insects in the bathroom. Although I reported this, there were still some present in the following days. The response to my complaint was also unsatisfactory – I was simply referred to existing hotel reviews. The condition of the facilities also left much to be desired: • The shower handle was broken and kept falling down • Hot water was inconsistent • The bed squeaked with every movement • The toilet rattled when sitting down • The bedroom light flickered • The ph